SmallBizGenius Analysis
Mylola, a subscription service for feminine care products, receives mixed feedback, with many customers praising the quality of the organic cotton products and the convenience of the subscription model. However, significant issues are reported regarding customer service responsiveness, subscription management, and product quality inconsistencies.
Category Breakdown
Scores based on analysis of 96 recent reviews
Product Quality
5.0/10Many reviewers report issues with the quality of Mylola's tampons and pads. Common complaints include tampons shredding apart inside the body, applicators being difficult to use, and pads not being absorbent enough, leading to leaks. For example, one reviewer stated, "The tampon shredded apart inside me when I tried removing it!!"
42 reviews mention thisCustomer Service
3.0/10A significant number of reviewers express dissatisfaction with Mylola's customer service. Frequent issues include slow response times, difficulty canceling subscriptions, and unresolved order problems. One reviewer noted, "Customer service has gone down the toilet. I've tried contacting them 3 separate times in the last 2 weeks and still no response."
35 reviews mention thisSubscription Issues
4.0/10Several reviewers report problems with Mylola's subscription service. These include being charged for orders after cancellation, difficulty pausing or canceling subscriptions, and receiving incorrect or unwanted products. A reviewer shared, "They started sending me subscriptions without me creating an account on their site."
20 reviews mention thisShipping and Delivery
5.0/10Some reviewers have experienced issues with Mylola's shipping and delivery. Common complaints include delayed shipments, orders not arriving, and lack of communication regarding shipping updates. One reviewer stated, "Unreliable Service and Terrible Shipping: I like Lola's products...Unfortunately, over the past several months, their shipping/delivery times have become unpredictable, erratic, and ridiculously slow."
15 reviews mention thisProduct Absorbency
4.5/10Several reviewers mention that Mylola tampons do not absorb well. They report bleeding through the tampons quickly, even with the largest size, and finding the tampons only partially saturated upon removal. One reviewer said, "Tampons don’t absorb much, I bleed through within the hour and the tampon comes out half clean/white.. and that’s with the largest size."
12 reviews mention thisHigh Pressure Sales Tactics
2.0/10A few reviewers mention experiencing high-pressure sales tactics in physical Mylola stores. They describe feeling harassed by salespeople who wouldn't take no for an answer and pressured them into making expensive purchases. One reviewer stated, "Very very high pressure selling. My sister was pressured and crumbled spending 2k us dollars, I tried to stop her but she was influenced by the slick salesman."
5 reviews mention thisPros & Cons
What Customers Love
"I've been buying Lola products since 2014 when there weren't any other clean, cotton-only period products. Lola was the only brand thinking about its consumers and our safety and comfort."
"The easy shipping and no hassle subscription of LOLA eases my mind and ensures I am always prepared at a moments notice."
"I have had a great experience with LOLA's customer service. Every time I need to talk to them I get a response right away."
"I have only been using this product for 2-3 cycles so far, but man have I noticed a difference...my periods are less painful."
"Lola's great i love the look of the packaging! Quality is great and exactly the type of company i want to support."
Common Complaints
"Customer service has gone down the toilet. I've tried contacting them 3 separate times in the last 2 weeks and still no response."
"The tampon shredded apart inside me when I tried removing it!!"
"BEWARE - UNABLE TO CANCEL SUBSCRIPTION I do not have the option to cancel my subscription online or to inactivate any products in my subscription."
"Tampons don’t absorb much, I bleed through within the hour and the tampon comes out half clean/white.. and that’s with the largest size."
"Probably the worst brand of tampons. I decided to give these a try and instantly regretted it after only seeing the applicator."
Common Questions About Mylola
Answers derived from customer review patterns
Is Mylola legit and trustworthy?
Mylola is a real company offering feminine care products, but reviews indicate inconsistent service and product quality. While some customers have positive experiences with the organic products and convenient subscription, many others report significant issues with customer service, subscription management, and product performance. The frequency of complaints about difficulty canceling subscriptions and the lack of responsiveness from customer support raise concerns about the company's reliability. Potential customers should weigh the reported benefits against the risk of encountering these problems.
Based on 45 reviewsDoes Mylola have good customer service?
Customer service is a major point of contention in Mylola reviews. While some customers report positive experiences with prompt and helpful support, a large number of reviewers describe significant difficulties in contacting customer service, receiving delayed responses, or not receiving any response at all. Common complaints include trouble canceling subscriptions, resolving order issues, and obtaining refunds. The lack of a phone number or live chat option further exacerbates these issues, making it challenging for customers to get timely assistance.
Based on 35 reviewsIs Mylola worth it for small business owners?
For small business owners considering Mylola for employee benefits, the inconsistent reviews present a mixed picture. While the organic and chemical-free nature of the products could be appealing to employees, the reported issues with customer service, subscription management, and product quality could lead to dissatisfaction and administrative burden. It's crucial to weigh the potential benefits against the risks and consider whether the convenience of the subscription model outweighs the potential for negative experiences. Exploring alternative providers with more consistently positive reviews may be a safer option.
Based on 20 reviewsWhat is Mylola's return policy like?
The reviews provide limited information about Mylola's formal return policy, but several reviewers mention difficulty obtaining refunds or returns for unsatisfactory products or unwanted subscriptions. Some customers report being denied refunds even for unopened products, while others struggle to get any response from customer service regarding return requests. The lack of transparency and the reported difficulties in resolving return issues suggest that Mylola's return policy may not be customer-friendly.
Based on 10 reviewsWhy are Mylola tampons shredding?
Several reviewers have reported that Mylola tampons shred or fall apart during use, leaving pieces of cotton inside the body. This is a significant concern, as it can lead to discomfort, irritation, and potentially increase the risk of infection. While the exact cause of this issue is unclear, it suggests a potential problem with the manufacturing process or the quality of materials used. Customers experiencing this problem should discontinue use and consider switching to a different brand.
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